Everything below is about ordering dōTERRA from Oils Direct. If your question isn't answered here, email us at hello@oilsdirect.co.uk and a real person will reply.
Ordering
Do I need a dōTERRA membership to buy from you?
No. That's the main reason people use us. You can buy a single bottle with no membership, no sign-up, no minimum order and no obligation to join anything.
What currency are your prices in?
Pounds sterling (GBP). The price you see is the price you pay.
Are your prices the same as buying from dōTERRA directly?
Yes. We sell at dōTERRA's UK retail prices, so you're not paying a premium for the convenience of ordering without an account.
Is there a minimum order?
No. Order one bottle if that's all you need.
Can I still get the 25% member discount?
Yes, and membership is free when you buy one of the starter kits. It gives you 25% off future dōTERRA purchases. Read how it works, or see the kits that include it.
Delivery
Where do you deliver?
The UK, including the Channel Islands and the Isle of Man. We don't currently ship outside these.
How much is delivery?
Delivery is calculated and shown at checkout before you pay.
How long will my order take?
Orders are picked and posted from our own stock here in the UK, so they don't come from an overseas warehouse. We send everything by Royal Mail, and delivery can take up to 5 business days.
Can I track my order?
Yes. You'll get a tracking number by email once your parcel is on its way, and you can track it here.
I've entered the wrong address — what now?
Reply to your order confirmation email as soon as you can with the correct address. If your order hasn't been posted yet we'll change it. Once it's gone, we can't.
Returns and refunds
How long do I have to return something?
30 days from your purchase. Items need to be unopened and in the same condition you received them, and you'll need proof of purchase.
Is there a charge for returning something?
For non-faulty returns, yes — there's a £10 restocking fee deducted from your refund, and you cover the return postage. Neither applies if the item is faulty or damaged.
What if my order arrives damaged or wrong?
Contact us straight away with a photo and we'll put it right at no cost to you. Don't post it back before getting in touch — message us first and we'll tell you what to do.
How long does a refund take?
Once your return arrives and has been checked, we'll email to confirm. Approved refunds go back to your original payment method within 5 days.
Can I cancel an order?
Yes, at no cost, as long as it hasn't been posted. Reply to your confirmation email and we'll cancel it.
Our full refund policy has the detail. Nothing in it affects your statutory rights as a consumer.
The products
Is this genuine dōTERRA?
Yes. Every bottle is bought directly from dōTERRA on our own wholesale account and shipped to us here in Dorset, where we pick and post it. Nothing is sourced through a marketplace, a wholesaler or a third party, so any order we send can be traced back to the dōTERRA invoice it arrived on.
Can I check that for myself?
You should be able to, and you can. Single oil bottles carry a Quality ID on the base, which you can enter on dōTERRA's own Source to You site to see the independent laboratory results for your exact batch. Here's how to do it — it's dōTERRA's tool, not ours.
Are the products in date?
Yes. Every bottle carries a printed batch number and expiry date, and we buy stock in regularly rather than holding it for long periods.
I don't know which oil I need.
Try the oil finder, or browse our guides and articles. If you'd rather just ask, email us — we're happy to point you in the right direction without selling at you.
Still stuck?
Email hello@oilsdirect.co.uk, or use the contact form. If it's about an existing order, include your order number and we'll get to it faster.